Cookie Policy

This Cookie Policy has been updated on 3 October 2019

Our website uses a number of cookies to store data on our visitor's computers. 

For more information about managing cookies, please see http://www.aboutcookies.org/

A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the webserver to identify and track the web browser.

This website creates a number of cookies, which are referred to as first-party cookies as they are specific to the host site that created them. All the first-party cookies which are created do not store any personal or sensitive information or anything that makes you personally identifiable to us. They are used for essential functionality such as security when processing form data or for analytics which helps us use anonymous visitor data to gain a better understanding of how people use our website.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website and to personalise our website for you.

Cookies are necessary to the process of booking your tickets through our website, using the Ticketsolve system, however, they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.

Analytics

We use Google Analytics & Google Ads which creates a number of first-party cookies.

Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available here > link to http://www.google.com/privacypolicy.html

We don't share the data that Google Analytics collects, and we don't believe that our use of Google Analytics is privacy-intrusive. We use the data that is collected in the following ways:

To report, in aggregate, how our visitors find and use our website

• To understand overall visitor behaviour
• To inform how we update and improve our website
• To opt-out of our use of Google Analytics you may wish to consider using the Google Analytics Opt-out Browser Add-on

Google Ads

We use cookies to make advertising more engaging to users and more valuable. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on campaign performance; and to avoid showing ads the user has already seen.

If you click on a sponsored advert on Google, information about the ad and keywords that brought you to our website is stored in the __utmz cookie mentioned above. This helps us track visits from Google Ads that led to purchasing so that we can determine the return on investment of our advertising spend. 

Google uses cookies like NID and SID to help customize ads on Google properties, like Google Search. For example, we use such cookies to remember your most recent searches, your previous interactions with an advertiser’s ads or search results, and your visits to an advertiser’s website. This helps us to show you customized ads on Google.

Google also use one or more cookies for advertising they serve across the web. One of the main advertising cookies on non-Google sites is named ‘IDE‘ and is stored in browsers under the domain doubleclick.net. Another is stored in google.com and is called ANID. We use other cookies with names such as DSID, FLC, AID, TAID, and exchange_uid. Other Google properties, like YouTube, may also use these cookies to show you more relevant ads.

Sometimes advertising cookies may be set on the domain of the site you're visiting. In the case of advertising, Google serve across the web, cookies named ‘__gads’ or ‘__gac’ may be set on the domain of the site you're visiting.

Google also uses conversion cookies, whose main purpose is to help advertisers determine how many times people who click on their ads end up purchasing their products. These cookies allow Google and the advertiser to determine that you clicked the ad and later visited the advertiser's site. Conversion cookies are not used by Google for personalized ad targeting and persist for a limited time only. A cookie named ‘Conversion‘ is dedicated to this purpose.

Google also use cookies named ‘AID,‘ ‘DSID,’ and ‘TAID‘, which are used to link your activity across devices if you’ve previously signed in to your Google Account on another device. Google do this to coordinate the ads you see across devices and measure conversion events. These cookies may be set on the domains google.com/ads, google.com/ads/measurement, or googleadservices.com. If you don't want the ads you see to be coordinated across your devices, you can opt-out of Ads Personalisation using Ads Settings.

No personally identifiable information is stored in this cookie.

Google Maps

We may use Google Maps on our Getting Here page to provide detailed information on how to locate our offices.  Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use Google's interactive maps because we believe they provide a helpful way for our customers to identify how best to travel to us. We use the Google Maps tools on the basis that Google adheres to its privacy policy and its terms of service for Google Maps.

YouTube

We may use YouTube to host video content.  When you view a web page on our site with an embedded YouTube video, YouTube creates at least three cookies: VISITOR_INFO1_LIVE, use_hitbox, and PREF.  In some circumstances, you may also find an additional GEO cookie. We use the YouTube service as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy.

We may periodically use the YouTube service to host video content and embed YouTube's player in our web pages to allow you to watch the video without leaving our website.  YouTube's embedded player currently creates and updates two Flash LSO objects from s.ytimg.com. The LSOs are soundData (which appears to store volume setting preferences) and videostats (which appears to store performance-related information).  We have no direct control over YouTube's use of the data stored in this object. For more information, please read YouTube's privacy policy.

Information we collect automatically

When you visit or use our website we may collect information sent to us by your computer, mobile phone, or other devices. For example, we may collect: