We aim to make sure that all customers have a smooth experience when attending events at our venues.
If your question isn't answered below, you can contact us and we'll get back to you as soon as possible.
Tickets can be booked online, over the phone or in person at the Villa Marina or Welcome Centre.
You can find contact details and opening hours on our contact page.
We accept the following methods of payment:
As per our terms and conditions, tickets cannot be refunded after purchase.
For more information, see section 4 of our terms and conditions.
If you have purchased Ticket Refund Protection from Secure My Booking, click here for further info.
Bookings cannot be changed to different shows or events.
However if a show or event has multiple performances, tickets may be exchanged for different date within the run (subject to seat availability).
If you would like to exchange tickets, you must contact the box office at least 48 hours beforehand.
You will be liable to pay any difference in price, if applicable.
Some production companies may offer discounts on certain performances.
These offers will either be using a promo code that must be applied before choosing your tickets, or will automatically apply to your cart.
Check the show information for further details.
Please note that discounts/special offers are usually only available for a limited time, and cannot be applied to existing bookings.
Unfortunately, we aren't able to accept wheelchair/accessible bookings online.
To make a booking, please call the box office during opening hours.
The ticket price you see advertised is the price you pay.
All ticket prices include a 2% booking fee which covers the costs associated with processing your booking.
Additional fees will apply when extra services are added to your booking, i.e. postage charges, donations or ticket protection.
VillaGaiety gift vouchers can be purchased via our online shop, over the phone or in person at the Villa Marina or Welcome Centre.
Vouchers are valid for 18 months from the time of purchase, and can be redeemed against any events taking place at our venues.
Ticket prices vary by event and concessions are not always available.
Specific pricing is displayed on the event's info page.
Concessions may be available for:
The box office reserves the right to ask for proof of entitlement to concessions.
If an event has an age restriction, this will be featured on the event's info page, during the booking process and on your ticket.
In all instances, under 16s must be accompanied by an adult (18+).
For family shows, children under 2 do not need a ticket if they will be sat on their parent/guardian's knee.
Villa Marina Royal Hall
Under 14s must have a reserved seat and are not permitted to enter the unreserved standing section.
Broadway Cinema
There is an exception for U/PG-rated films, where children age 10 & over may attend unaccompanied.
No responsibility is accepted by VillaGaiety or any of its employees for unaccompanied children.
- Why should I add my ticket/s to Apple or Google Wallet?
Once the tickets have been added to your wallet, you will be able to access them regardless or internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone's digital wallet before arriving at our venues.
- How do I add my e-tickets to my Apple wallet?
If you have selected the e-ticket option at checkout, your e-tickets will be available to download from your booking confirmation email, which will be sent to you shortly after booking. You will find a designated ‘Add to Apple Wallet’ icon further down in your email.
If you tap this icon, you will be given the option to add those e-tickets to your phone's wallet. If you have ordered multiple tickets, you will be given options for all tickets, or individual tickets.
When arriving at the venue, please present the QR code on the wallet tickets ready for scanning / checking upon entry.
Step-by-step instructions
1. Open the email confirmation which contains your e-tickets.
2. Tap 'Add to Apple Wallet' (may need to scroll down)
3. Follow the onscreen instructions.
4. If necessary, tap 'Add' in the top right-hand corner.
For more information, please visit the Apple Support Centre
Please note: Apple Wallet is intended for use with Apple products only, such as iPhone, iPod and Apple Watch.
- How do I add my e-ticket to my Google wallet?
If you have selected the e-ticket option at checkout, your e-tickets will be available to download from your booking confirmation email, which will be sent to your email shortly after booking. You will find the designated 'Add to Google Wallet' icon further down in your email.
If you click this icon, you will be given the option to add those e-tickets to your phone's wallet. If you have ordered multiple tickets, you will be given options for all tickets, or individual tickets.
When arriving at the venue, please present the QR code on the wallet tickets ready for scanning / checking upon entry.
Step-by-step instructions
1. Open the email confirmation which contains your e-tickets.
2. Tap 'Add to Google Wallet' (you may need to scroll down)
3. Follow the onscreen instructions.
4. If necessary, tap 'Add' in the top right-hand corner.
For more information, please visit the official Google Help Centre.
- How do I share my Apple/Google Wallet tickets?
You can share e-tickets in your phone's wallet with other members of your group.
For Apple Wallet users
1. On your iPhone, open the Wallet app.
2. Tap the pass or ticket that you want to share.
3. Tap the Share icon button with an arrow .
4. Share your tickets via message, WhatsApp or email.
Visit the Official Apple Support Centre for more information
For Google Wallet users
1. Tap Share.
2. You can share a pass if it has Share above it.
3. Tap Share now.
4. Once you've shared the link, the recipient can forward it to anyone.
After you've shared the link, you can't unsend it.
Visit the Official Google Help Centre for more information.
- I've been sent new e-tickets; will my wallet tickets update automatically?
If you have been sent new e-tickets for an upcoming show, you will need to remove your existing tickets from your Apple / Google wallet and re-add the new tickets from your e-ticket confirmation email.
When booking tickets, you can choose from the following delivery methods:
If you booked through another ticketing provider (e.g. Ticketmaster, TicketWeb, See Tickets, Ticketline) you can expect your tickets a few weeks before the event. Please contact them directly with any queries as VillaGaiety does not have the details of these bookings.
Where an event is sold out (and there are customers on the waiting list), VillaGaiety can attempt to resell your tickets if requested, however this is not guaranteed.
You are welcome to pass tickets on to friends/family or sell them privately - however if you sell for profit or commercial gain, your tickets will be voidable.
Transferring tickets/purchasing tickets privately is done at your own risk and VillaGaiety is not responsible if issues arise upon entry.
If you've misplaced your printed tickets, you can get these re-printed at the box office. Please be aware that re-printed tickets have the same barcode as the original copy, and they can only be scanned once upon entry (so if someone has your original copy and enters before you, your re-printed tickets will not scan).
It is your responsibility to keep your tickets safe.
There currently isn't a way to transfer tickets to other people though our system - however this is something our ticketing provider will be introducing soon.
At the moment, eTickets are issued within your confirmation email which can be displayed on your phone. You can screenshot tickets to send to others, however, please be aware that each QR code is unique and can only be scanned once.
You can differentiate between eTickets by looking at the check-in code beneath the QR code.
For most pop/rock concerts, the downstairs area of the Villa Marina Royal Hall will be general admission.
You have the option to either stand on the dance floor or occupy one of the unreserved seats around the edge of the dance floor, in our tiered seating area. There are approx. 460 seats available in the tiered stalls but these are unallocated and are available on a first-come, first-served basis.
General admission ticketholders with a disability, mobility issue or additional needs can contact us about early or priority entry to ensure they can secure a seat – for more information please visit our Accessibility Page or contact our Box Office.
VillaGaiety are responsible for upholding the occupancy figures for the upstairs and downstairs areas which have been approved by the IOM Fire authorities.
If you have an downstairs/ general admission ticket, you will not be permitted to enter the upstairs/ allocated seating area unless you’ve been advised by the Box Office or Duty Manager that you can transfer to an available seat.
Likewise, if you have an upstairs/ allocated seat ticket you will not be permitted to enter the downstairs/ general admission area. Entry to these areas will be monitored accordingly by duty staff.
Our seating maps are designed so that you can't leave a single unsold seat on its own. We understand it can be frustrating when there aren't many tickets left but most people prefer not to sit on their own at a show, so we take all measures possible to avoid disappointment when there is limited availability.
Please call the VillaGaiety Box Office directly on (01624) 600555, our team will be able to advise if there is anything that they can do to assist.
VillaGaiety is located in the centre of Douglas Promenade and is easily accessible. Find out more
There is very limited parking available at the Villa Marina (including blue badge spaces) - the grounds and all surrounding gates will be closed and locked 20 minutes after the final event of the day.
Ample parking is available in Chester Street car park nearby. There is a taxi rank/drop off area, and additional blue badge spaces available in front of the Colonnade.
We have interactive seating plans of our venues, which give an approximate idea of what the view is like from each section.
Alternatively, you can view audience-submitted photos for the Villa Marina and Gaiety Theatre at aviewfrommyseat.com
(Not affiliated with VillaGaiety)
All venues have provision for wheelchair access.
You can find accessibility information for each venue here.
Gaiety Theatre
The Gaiety Theatre has 2 bars - one in the Arcade (Stalls level) and one at the Dress Circle level. The Dress Circle bar will remain closed during quieter performances. Please note that drinks from the bar cannot be taken into the auditorium.
There is also a kiosk in the Dress Circle selling hot & cold drinks, sweets and snacks.
The bars/kiosk close 5 minutes before the performance is due to begin, and opens again during the interval. All bars/kiosk accept cash and card.
Villa Marina
The Royal Hall has 2 bars downstairs and 1 upstairs.
Drinks can be brought into the hall, however please note that glass is not permitted. Depending on the type of event, bars may be closed during the performance.
The Promenade Suite and and Colonnade Suite have their own dedicated bars.
Please note that our bars have limited drink options to assist with quick service - cocktails, shots and other speciality drinks are not available.
Hot & cold drinks, sweets and snacks are available from the vending machines located upstairs in the foyer.
All outlets accept cash and card.
Unfortunately, we cannot accommodate these requests for most events.
Shout outs can be requested for pantomime shows by notifying front of house staff before the performance.
Strobe lighting, lighting that produces stroboscopic effects, smoke machines, pyrotechnical effects and visual effects other theatrical effects may be used during some of our shows and events. We are aware that sound levels at some of our events may be a cause for concern for some customers. As a venue, we may only have minimal input with regards to sounds levels at live music events.
The vast majority of artists and shows that we host in our venues have their own sound and lighting system which are run by their engineers. We do, however, monitor both sound quality and decibel levels and advise production crews as and when necessary to ensure compliance with legal limits. Earplugs are available on request for customers who may have concerns about the noise level.
If you are concerned or have any queries about these effects, please contact the Box Office in advance of purchasing your tickets and our staff will do their best to advise you if they are being used or endeavour to find out.
Take a look at our History page which provides an in-depth overview of our venues and their past.
You can also attend tours of the Gaiety Theatre, available most Saturdays between April and October. You can check times and purchase tickets here.
The Isle of Man has a vibrant theatre community and local productions play an important part of VillaGaiety's yearly programme.
The Island is home to several amateur and semi-professional organisations, who are always looking for new local talent to join their productions.
If you're interested in getting involved (both on or off stage) we suggest getting in touch with them directly:
Unfortunately, as the Villa Marina and Gaiety Theatre forms part of the Department of Education, Sport and Culture we regret we are unable to make charitable or raffle donations. As part of a Government department, we must be impartial and cannot set a precedent or favour any particular charity or raffle giveaway over another.
You may wish to reach out to local promoters or theatrical societies who can donate prizes to their shows, or arrange post-show bucket collections.
Some of our regular promoters: